Fire response
Response to fire-related situations, based on incident assessment and operating protocols.
- When to use it
- Fires or the presence of fire requiring immediate attention.
- Right channel
- For an emergency, call +57 301 757 5080 directly.
Back to home Community service
Clear guidance for every need.
Learn what we do, when to use each channel and how to request institutional information without confusing an enquiry with an emergency.
Service directory
Select the area you need.
Descriptions outline the general scope. Specific requirements are confirmed through institutional channels.
Rescue
Response to incidents that require access, protection, stabilization or extraction operations, according to available capability.
- When to use it
- Situations where people or animals at risk need technical intervention.
- Useful information
- Exact location, type of risk and visible conditions at the scene.
Risk management
Preventive guidance and general support to strengthen emergency preparedness.
- Intended for
- Communities, organizations and institutions interested in prevention.
- Request
- Describe the context, population and goal of the guidance.
Training
Training programs that strengthen preventive knowledge and practices in companies, communities and organizations.
- Required information
- Topic of interest, approximate number of participants and requesting organization.
- Confirmation
- Availability, scope and conditions are communicated through the institutional channel.
Inspections
Guidance on and verification of safety and fire-protection conditions, within the applicable institutional scope.
- Before requesting
- Identify the facility, address and reason for the enquiry.
- Important
- Requirements and fees, if any, must be confirmed officially.
Community support
Campaigns, educational activities and authorized actions that promote prevention and a better prepared community.
- Intended for
- Neighborhoods, schools and community organizations.
- Request
- Indicate the activity, place, proposed date and beneficiaries.
An administrative request does not replace an emergency report
If there is an immediate risk to people, property or the environment, call +57 301 757 5080.
Want to know which resources we respond with?
Explore the vehicles, machinery, equipment and personnel that make up our operational capability.