In person
Calle 63 No. 2-300, Gran Central de Abastos del Caribe Granabastos, Soledad, Atlántico
Location and directions Back to home Serving the public
Public service.
Choose the channel you need, learn about our procedures and services, and file your petition, complaint, claim, suggestion, report or information request online.
Do not use this form for emergencies.
Call the emergency line immediately, available 24 hours a day.
Service channels
Choose how to reach us.
By phone
- Emergencies, 24 hours+57 301 757 5080
- Institutional service+57 300 279 7621
Online
- Institutional emailsecretaria.general@
bomberosdesoledad.org.co - Online PQRSD formOnline PQRSD
Response times
How long the answer takes.
Terms set by article 14 of Law 1437 of 2011, as replaced by Law 1755 of 2015, counted in business days from filing.
| General petitions, complaints, claims, suggestions and reports | 15 business days |
|---|---|
| Requests for documents and public information | 10 business days |
| Consultations on matters under the entity’s responsibility | 30 business days |
If an answer cannot be given within the term, the entity will explain why and set a new date before the term expires. Access to public information is free; only reproduction costs may be charged (article 26 of Law 1712 of 2014).
Procedures and services
What you can request.
File your request with the form on this page (type “Petition”) or through the service channels. Requirements and fees, where applicable, are explained when the request is received.
Emergency response
Fires, rescues and hazardous materials incidents.
Safety inspection
Review of life safety and fire protection conditions in establishments.
Training
Emergency prevention and response training for companies and communities.
Access to public information
Information held by the entity, with no need to justify the request.
Charter of dignified treatment
Your rights and duties before the entity.
In compliance with article 7, item 5, of Law 1437 of 2011, the entity commits to treating you with respect, consideration and diligence, without distinction.
Your rights
- Submit petitions of any kind, verbally, in writing or by any suitable means, without a representative, and receive a timely and substantive answer.
- Know the status of your requests and obtain copies of documents, except where restricted by law.
- Receive special and preferential attention if you are a person with a disability, a child or adolescent, a pregnant woman, an older adult or, in general, a person in a vulnerable situation.
- Demand that officials and private parties performing public functions fulfil their responsibilities.
- Make arguments and provide documents or other evidence, and have them considered in the decision.
Your duties
- Act in good faith and refrain from delaying tactics or false statements or documents.
- Exercise your rights responsibly and avoid repeating clearly inadmissible requests.
- Treat the entity’s officials and staff with respect.
Online form
File your PQRSD online.
When you submit, you will receive a filing number with the date and the response time. Fields marked with * are required.
Do not use this form for emergencies.
Your request has been filed.
- Filing number
- Filing date
- Response time
Keep this number: you will need it to check the status of your request.